Improving service delivery through technology and mobility
How the combination of technology and mobility can transform government delivery and improve transparency in South Africa.
Despite the advancement in technology. South African government departments are lagging behind the corporate world in harnessing the power of technology to improve service delivery. Thus, service delivery in South Africa remains poor and inefficient. However, there is ample opportunity for us to address service delivery challenges using technology and mobility.
The challenges to service delivery
Governmental administration departments are plagued with an archaic IT system, resulting in inferior quality service delivery. However, this is not the only reason for the lack of service delivery, corruption is an added contributor. Research showed that administrative corruption can be profoundly detrimental to the quantity and efficiency of service delivery. Another challenge to effective service delivery is the increasing demand for governmental administration services and a limited supply (physical offices) to meet them. Utilising technology and mobility, we can find a cost-effective and efficient solution to these challenges.
The role of technology in improving service delivery
There is no doubt that technology is driving a wave of economic and social change and the use of technology allows for more efficient service delivery. Research has shown that technology improves transparency and transparency is a strong tool in the fight against corruption.
Governmental organizations make use of old and outdated legacy ICT systems. In their efforts to improve their IT systems internally, they overlook the advantages of partnering with private organizations. Private organisations supply a myriad of technologies that can be adapted to meet the needs of governmental organisations. Implementing these technologies would enable transparency which would translate into more accountability.
The role of mobility in improving government service delivery
Mobility allows governmental departments to address the challenge of supply and demand. Mobile offices would enable them to reach citizens in decentralized areas. Taking services to the people in a flexible and cost-effective manner.
Implementing mobile units for each department can aid in relieving the government’s challenges to providing. Additional benefits include:
- Flexibility – The efficiency of deploying mobile units where the demand for services is high (is an added advantage over brick-and-mortar facilities).
- Efficiency – The Mobile can easily be equipped with the necessary technology to get the jobs done faster and efficiently.
Guud’s Mobility & Technology solution
GUUD has over 13 years of experience operating mobility solutions across different industries, and we have set up a marketplace that allows us to help you with any mobility need you may have. Plus, we have a cloud-based system which is a transparency tool designed for running mobile projects.
Guud’s software suite provides project stakeholders with real-time insights into how their mobile projects are operating. These insights can be shared with stakeholders such as funders, donors, and the public, increasing the transparency of your mobile projects.
Currently, we have a mobile project in collaboration with the Department of Labour. This project has mobile units deployed nationally to render UIF benefits services. The results of this project were outstanding with citizens gloating about the superb service received on the mobile and the amount of money they saved in having to travel far distances to get help.
If you have a mobile project in operation or would like to get into mobility, get in touch. We can help you get started.